Jiliwin Privacy Policy — How We Protect Your Data Last Updated: January 2026

Jiliwin believes that every user's personal data belongs to them. We only collect information when it is genuinely necessary to deliver our platform's services. Collecting unnecessary data, selling it, or misusing it in any way goes against jiliwin's core principles.

This privacy policy has been written with Bangladesh users in mind, in clear and straightforward language. We want you to know exactly where your data goes and why.

Jiliwin adheres to international data protection standards, including GDPR-inspired principles. Our technical infrastructure undergoes regular security audits.

Jiliwin collects the following types of information. The reason for collecting each type is explained in the sections below.

Some data is collected automatically when you browse our platform — such as your IP address and the pages you visit and for how long. This is used primarily to improve platform performance.

Jiliwin never collects data without a reason. Every piece of information serves a specific purpose:

• Account Management: Your basic details are required for registration, login, password reset, and profile updates.
• KYC Verification: Identity document details are required to verify age and identity, and to prevent money laundering.
• Payment Processing: Payment information is required to process deposits and withdrawals securely.
• Fraud Prevention: IP and device information is used to detect multiple accounts or suspicious activity.
• Customer Service: Previous support interactions are kept on record to help resolve your issues faster.
• Promotions: Usage patterns are analyzed to send you relevant bonuses and offers (you can opt out of this at any time).
• Legal Obligations: Certain data must be retained as required by regulatory authorities.

Jiliwin uses industry-leading, state-of-the-art technology to keep your data secure. The core layers of our security system:

• SSL/TLS Encryption: All data transmitted from your browser to our servers is protected with 256-bit encryption.
• Database Encryption: Sensitive data stored in our databases (ID documents, payment details) remains encrypted at rest.
• Firewall & DDoS Protection: A multi-layered firewall system to block unauthorized access and cyberattacks.
• Regular Security Audits: Third-party security experts regularly audit our systems.
• Access Controls: Only authorized personnel may access your data, and only when there is a specific need to do so.
• Two-Factor Authentication (2FA): You have the option to enable 2FA to add an extra layer of security to your account.

Our servers are housed in internationally certified data centers and monitored 24/7. In the event of a data breach, we will notify affected users within 72 hours.

Jiliwin does not generally share your personal data with third parties. However, sharing may occur in the following limited circumstances:

• Payment Processor: Payment gateways such as Mobile Pay, Nagad, and Rocket receive only the limited information needed to process transactions.
• KYC Partner: Identity verification providers receive only the information strictly necessary to complete verification.
• When Required by Law: We are legally required to provide information in response to a valid court order or request from a regulatory authority.
• Fraud Investigation: In cases of serious fraud or criminal activity, law enforcement agencies may be assisted.

All partners listed above operate under strict confidentiality agreements and may not use the data they receive for any other purpose.

The jiliwin website uses browser cookies — small text files stored in your browser that help improve your experience on the platform.

Types of cookies we use:

• Essential Cookies: Required for login sessions, security tokens, and similar functions — the platform cannot operate properly without them.
• Functional Cookies: To remember your preferred language and layout settings.
• Analytics Cookies: To understand which pages are used most — without identifying you personally.

You can disable cookies through your browser settings. However, disabling essential cookies may limit access to certain features of the platform.

Jiliwin is committed to giving you full control over your personal data. You have the following rights:

• Right to Access: You may request a full list of the personal data we hold about you.
• Right to Rectification: You can request that incorrect or outdated information be updated.
• Right to Erasure: In certain cases (such as inactive accounts), you may request that your data be deleted.
• Right to Restrict Processing: You may object to the use of your data for specific purposes.
• Data Portability: You may request an export of your data in a standard portable format.
• Marketing Opt-Out: You can opt out of promotional emails or SMS at any time.

To exercise any of these rights, email us at support@jiliwin.info. We typically process requests within 30 days.

Jiliwin strictly prohibits the collection of data from anyone under 18 and does not allow minors to use the platform. This is a non-negotiable policy.

If we become aware that a minor's data has been collected inadvertently, we will immediately:

• Permanently delete it from our systems.
• The associated account will be closed.
• We will notify the guardian where applicable.

If a parent or guardian suspects their child is using jiliwin, please contact us immediately at support@jiliwin.info.

Jiliwin does not retain data longer than necessary. Retention periods vary depending on the type of data:

• Active Account Data: For as long as your account remains active.
• Transaction Records: A minimum of 5 years, as required by law.
• KYC Documents: 5 years from the date of the last transaction.
• Support Conversations: Up to 3 years after the issue is resolved.
• Closed Account Data: 3 years from account closure (up to 5 years where required by law).
• Log Files: Up to 12 months.

Jiliwin reserves the right to update this Privacy Policy as needed. When changes are made:

• A notice will be sent via email or posted on the platform before any significant changes take effect.
• The "Last Updated" date at the top of the page will change.
• Continued use of the platform after any changes takes effect will be considered acceptance of the updated policy.

We recommend checking this page regularly. If you do not agree with an updated policy, you always have the option to close your account.

If you have any questions, requests, or complaints regarding this privacy policy, please get in touch with us:

• Dedicated Email: support@jiliwin.info
• In the subject line, write: "Privacy Request"
• Live Chat: Platform chat support (24/7)
• Response Time: Usually within 24–48 hours

For data deletion or portability requests, we may ask you to verify your identity before proceeding.